TERMS_OF_SERVICE

Veld is invite-only. You may only create an account after receiving an invitation from an organization administrator. You must be at least 16 years old to use the Service.

You are responsible for maintaining the security of your account. Since Veld uses magic link authentication, this means protecting access to the email address associated with your account. Notify us immediately if you believe your account has been compromised.

Each account is for a single individual. You may not share your account or allow others to access the Service through your credentials.

You agree not to use Veld to:

• Violate any applicable law or regulation
• Harass, abuse, threaten, or intimidate other users
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to other accounts, systems, or networks
• Interfere with or disrupt the Service or its infrastructure
• Scrape, crawl, or use automated means to access the Service without our consent
• Impersonate another person or entity
• Distribute spam, unsolicited messages, or promotional material

We reserve the right to suspend or terminate accounts that violate these guidelines.

You retain ownership of all content you create and share through Veld, including messages, files, and images ("Your Content"). By using the Service, you grant us a limited license to store, transmit, and display Your Content as necessary to operate and provide the Service.

We do not sell your content. We do not use your messages to train AI models. When optional AI features like conversation recaps are enabled by your organization administrator, message context is processed by Google Gemini under API terms that prohibit training on your data.

You are responsible for ensuring you have the right to share any content you upload. We may remove content that violates these Terms or applicable law.

Veld is organized around workspaces managed by organization administrators. Administrators control who can join, manage channels and members, and configure organization-level settings including billing and optional features like AI recaps.

If you use Veld through an organization, that organization's administrator may have the ability to access, modify, or delete content within the workspace. Your use of Veld may also be subject to your organization's own policies.

Veld offers both free and paid tiers. Paid subscriptions are billed per-seat (team member) and per-channel for certain channel types, managed through Stripe.

Subscription charges are billed in advance on a recurring basis. You may cancel at any time through the billing portal; access continues through the end of the current billing period.

We reserve the right to change pricing with at least 30 days' notice. Continued use of the Service after a price change constitutes acceptance. If a payment fails and is not resolved within the grace period, we may restrict access to paid features.

Veld provides voice and video calling features powered by LiveKit. Audio and video streams are transmitted in real time and are not recorded or stored by Veld unless explicitly stated. You are responsible for complying with applicable laws regarding recording communications in your jurisdiction.

Veld supports optional integrations with third-party services such as Linear. When an organization connects an integration, it may authorize the exchange of data between Veld and that service. Each integration is controlled by the organization administrator and can be disconnected at any time.

We are not responsible for the practices or content of third-party services. Your use of integrations is also subject to the terms and privacy policies of those services.

The Service, including its design, code, branding, and documentation, is owned by WonderKiln, Inc. and protected by intellectual property laws. The Veld name, logo, and visual identity are trademarks of WonderKiln.

These Terms do not grant you any right to use our trademarks, brand features, or proprietary materials except as required to use the Service as intended.

We strive to keep Veld available and reliable, but the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We may occasionally interrupt the Service for maintenance, updates, or security patches. We will make reasonable efforts to provide advance notice of planned downtime.

To the maximum extent permitted by law, WonderKiln, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, or goodwill, arising out of or related to your use of the Service.

Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you or your organization paid us in the twelve (12) months preceding the claim, or $100 USD, whichever is greater.

You may stop using Veld at any time. Your organization administrator can remove your account from the workspace.

We may suspend or terminate your access if you violate these Terms, if your organization's subscription lapses beyond the grace period, or if we are required to do so by law. We will provide reasonable notice when possible.

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive (including intellectual property, limitation of liability, and dispute resolution) will remain in effect.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, either party may pursue binding arbitration under the rules of the American Arbitration Association, with the arbitration conducted in English. Each party bears its own costs.

For questions about these Terms, contact us: